Refund Policy

General Principle

BenefitStack's fee model is aligned with your interests: we charge for services we actually deliver, not for outcomes we cannot control. Government approvals depend on policy, documentation, and discretionary decisions that are entirely outside our control.

Understanding the Fee Structure

Your payment at checkout consists of two distinct components that are governed by different refund rules.

Checklist+ Refund Window

For the Checklist+ tier (₹999 + GST):

• —A full refund is available within 7 days of purchase if the form-fill templates and readiness scores are not useful for your specific case
• —Email legal@benefitstack.in within 7 days of your payment date with your transaction ID and reason
• —No refund is available after 7 days, or if you have used the templates to submit or prepare any government application

Non-Refundable: Platform Fee

The platform fee component is non-refundable once any of the following have occurred:

• —Eligibility report has been generated for your profile
• —Personalised scheme rankings and recommendations have been provided
• —Document checklist or pre-flight checks have been completed
• —Application preparation or CA professional assignment has begun
• —CA or consultant work has been initiated on your case

Refund Eligibility: Platform Fee

A full refund of the platform fee may be considered in the following circumstances:

• —Payment was made in error (e.g., duplicate transaction)
• —The purchased service was not initiated within 48 hours of payment
• —A technical failure on BenefitStack's end prevented service delivery

Partial Refunds: Platform Fee

Partial refunds of the platform fee may be issued at our discretion when:

• —A service was partially completed due to circumstances outside the user's control
• —The agreed scope of work was not fully delivered
• —Mutual agreement is reached between BenefitStack, the professional, and the user

Escrow-Held CA Professional Fee

The CA professional fee is held in escrow and handled as follows:

• —If the CA withdraws before initiating any work: the full CA professional fee is refunded to you
• —If the CA has partially completed work and withdraws: a partial refund of the CA fee is evaluated based on documented case progress at the time of withdrawal
• —If a case dispute is raised and mediation determines the CA did not deliver the agreed scope: BenefitStack will assess the refund amount based on dispute findings
• —Once the CA professional fee has been released — i.e., after "Filed" status is confirmed by both parties — it is not refundable

No Refund for Outcomes

No refunds will be issued for:

• —Application rejection by the government or scheme authority
• —Approval of a lower funding amount than estimated or displayed on the platform
• —Delays in government processing, disbursement, or decision-making
• —Changes in scheme eligibility criteria after the service was initiated
• —Inaccurate or incomplete data provided by the user that affected eligibility assessment or filing

Refund Timeline

Approved refunds will be processed to the original payment method within 7–10 business days of approval. Bank or payment processor handling may add 2–5 additional business days depending on your institution.

How to Request a Refund

To initiate a refund request:

• —Email legal@benefitstack.in with your registered email address, transaction ID, and a clear description of the reason
• —Include any supporting documentation relevant to your request
• —We will acknowledge your request within 2 business days and aim to resolve it within 10 business days