Refund Policy

General Principle

BenefitStack's fee model is aligned with your interests: we charge for services we actually deliver, not for outcomes we cannot control. Government approvals depend on policy, documentation, and discretionary decisions that are outside our control.

Non-Refundable Services

Fees are non-refundable once the following services have been initiated or delivered:

• —Eligibility report has been generated for your profile
• —Personalised scheme rankings and recommendations have been provided
• —Document checklist or pre-flight checks have been completed
• —Application preparation or professional assignment has begun
• —CA or consultant work has been initiated on your case

Refund Eligibility

A full refund may be considered in the following circumstances:

• —Payment was made in error (e.g., duplicate transaction)
• —The purchased service was not initiated within 48 hours of payment
• —A technical failure on our end prevented service delivery
• —The professional assigned to your case withdraws before initiating any work

Partial Refunds

Partial refunds may be issued at our discretion when:

• —A service was partially completed due to circumstances outside the user's control
• —The agreed scope of work was not fully delivered by the professional
• —Mutual agreement between BenefitStack, the professional, and the user

No Refund for Outcomes

No refunds will be issued for:

• —Application rejection by the government or scheme authority
• —Approval of a lower funding amount than expected or shown
• —Delays in government processing, disbursement, or decision-making
• —Changes in scheme eligibility criteria after the service was initiated
• —User-provided data that was inaccurate or incomplete

Refund Timeline

Approved refunds will be processed to the original payment method within 7–10 business days of approval. Bank processing times may add 2–5 additional days depending on your institution.

How to Request a Refund

To initiate a refund request:

• —Email legal@benefitstack.in with your registered email, transaction ID, and reason
• —Include any supporting documentation relevant to your request
• —We will acknowledge your request within 2 business days and resolve within 10